Caring for your brass, silver, or gold-fill jewelry:
We recommend using a baking soda/soapy water mixture that can be applied with a soft brush. Silver cleaners may provide instant gratification, but they actually make your jewelry tarnish even faster as time goes by.
If your Lucia Pearl Jewelry piece is from the Pipe Dreams Collection, chances are it is hollow, and could collect water. In this case, it is best to use a simple polishing cloth instead of fully submerging the piece in water.
Caring for your plated jewelry:
Try to keep any chemicals or cleaning agents away from your plated jewelry. If necessary, wipe the surface with a soft cloth and maybe a little bit of warm water. All plated pieces by Lucia Pearl are finished with an e-coat process that provides maximum protection for anti-tarnish and extended wear.
Orders/Shipping & Returns:
Lucia Pearl Jewelry is handmade in Brooklyn, New York. Due to the nature of the craftsmanship and size of our operation, please allow up to two weeks for your piece to ship. If the item you have ordered is in stock, it will be shipped within 1-3 business days. You will be notified via email when your order has shipped.
All orders are shipped via USPS. Domestic orders incur an $8 shipping charge, while international orders cost $15 to ship. All import taxes/duties associated with international shipping are the responsibility of the customer.
We offer a full refund on returns if the item that you ordered arrives damaged. If the item is being returned for another reason, we offer an equal exchange, or credit towards your next order. All return/exchange requests must be submitted 10 days after the package arrives. The customer is responsible for shipping costs on items being returned or exchanged. Unfortunately, we cannot accept returns on international orders.
Please contact Lucia through the Contact link on this site for inquiries regarding returns/exchanges.